Shipping
At enidleigh.com, we are committed to delivering high-quality pillows with care and efficiency. This Shipping Policy outlines how we process, ship, and deliver your orders. By placing an order on our website, you agree to the terms described below. If you have any questions or concerns, please contact us at [email protected].
1. Order Processing Time
We aim to process and prepare all orders within 1 to 3 business days (Monday through Friday, excluding holidays) after the order is placed. During peak periods, promotions, or holiday seasons, processing times may be slightly extended. Orders placed on weekends or holidays will begin processing the following business day.
Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your shipment’s journey.
2. Shipping Methods and Delivery Times
We offer a variety of shipping methods at checkout. Delivery times and carriers may vary depending on your location and the service you select. Estimated delivery timeframes are as follows:
- Standard Shipping (Domestic): 3–7 business days
- Expedited Shipping (Domestic): 2–3 business days
- International Shipping: 7–21 business days, depending on destination and customs
Please note that delivery times are estimates only and not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier disruptions, or customs processing.
3. Shipping Costs
Shipping charges are calculated based on the delivery location, selected shipping method, and order weight. The total shipping cost will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions. These offers will be clearly indicated on our website and are subject to terms and conditions.
4. International Shipping
We proudly ship to many countries worldwide. Please be aware:
- Customers are responsible for any applicable customs duties, taxes, or import fees charged by the destination country.
- Delivery times may vary due to customs inspection processes.
- We are not liable for delays caused by customs clearance.
5. Undeliverable Packages
If a package is returned to us due to an incorrect shipping address, refusal of delivery, or failure to pick up from the carrier, we will contact you. Additional shipping fees may apply for reshipment. If you choose not to have the order reshipped, a refund will be issued minus the original shipping charges.
6. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us immediately at [email protected] with your order number and details. We will work with the shipping carrier to investigate the issue and arrange a replacement or refund when appropriate.
7. Tracking Your Order
All shipped orders include tracking. You will receive a tracking number via email once your package has been dispatched. Please allow 24–48 hours for tracking information to update in the carrier’s system.
Contact Us
If you have questions about your shipment, need assistance with tracking, or have special delivery requests, feel free to contact us:
